Cancellation Policy

BANKHEAD FRAME CO. BOOKING, PAYMENT & CANCELLATION POLICY 1. BOOKING RETAINER A non-refundable booking retainer is required to reserve your event date. The retainer is credited toward the total cost of your selected experience and is not an additional fee. The required retainer amount varies by experience and will be displayed during booking. By completing a reservation and paying the retainer, the client acknowledges and agrees to these booking and cancellation terms. 2. REMAINING BALANCE & PAYMENT SCHEDULE For reservations made more than 14 calendar days before the event, the remaining balance is due 14 calendar days before the scheduled event date. Following your reservation, Bankhead Frame Co. will review your booking details and send an invoice for the remaining balance, including any applicable travel charges. We generally aim to send this invoice within one business day of booking. A courtesy payment reminder may be sent approximately 21 days before the event. If the remaining balance is not received by the due date, Bankhead Frame Co. may contact the client to resolve the outstanding payment. Any cancellation for nonpayment will be subject to the applicable rental agreement and cancellation terms. 3. LAST-MINUTE BOOKINGS Reservations made 14 calendar days or fewer before the scheduled event require payment in full at the time of booking. Certain customized enhancements, including personalized LED signs, custom keepsakes, specialty décor, and other items requiring advance preparation, may be unavailable for last-minute reservations. Availability of these enhancements is subject to confirmation by Bankhead Frame Co. 4. TRAVEL & DELIVERY Delivery, setup, and pickup are included within 20 one-way driving miles of Parker County Courthouse in Weatherford, Texas. For events beyond 20 miles, a travel fee of $2 per additional one-way driving mile applies. Bankhead Frame Co. will calculate any applicable travel fee using the event address provided by the client. Travel charges will be included in the remaining-balance invoice or invoiced separately when necessary. Clients are not responsible for calculating their own mileage. 5. CANCELLATION & REFUNDS CANCELLATIONS MORE THAN 14 CALENDAR DAYS BEFORE THE EVENT: The booking retainer is non-refundable. Any additional rental payments received will be refunded. CANCELLATIONS 14 CALENDAR DAYS OR FEWER BEFORE THE EVENT: The full contracted rental amount is non-refundable, subject to applicable